We want you to be completely satisfied with your purchase. We stand behind every product we sell. If you're unhappy with a product, simply contact us to receive a return authorization number and return it within 30 days in new or like-new condition in original packaging, and we'll exchange your purchase or refund your money (excluding shipping), whichever you prefer. We aim to please!
If defective, we will be happy to send a replacement at absolutely no cost to you. If you are returning a product because it is not what you expected, please give us a call at 1-800-955-6221 so we can give you a return authorization code for its safe return to us. If you have purchased an item thru us but it was shipped from one of our manufacturers, please do not ship this item back to them without our authorization.
Contact Information:
Phone: (800) 955-6221, Monday through Friday, 9 a.m. to 5 p.m., Eastern Standard Time
Mail: Denali Products
1971 E. Beltline NE, Suite 106
Grand Rapids, MI 49525